Choosing an IT company is always a challenge. I’ve worked with many IT companies and some are good, and some not so good! I’m not going to name and shame, but supply a check list when sourcing an IT company:
- 24/7 support is critical, even if your business tends not to work long days should something crop up at 5pm you’ll want someone at your IT company to be working on it until the morning!
- A large IT support team will give you confidence that there will always be someone to answer the phone when you need help.
- A more diverse company comes with the benefits that if there is an issue with something none IT they will be aware of it; or if you’re planning a technology project they will be aware of the wider spectrum.
- Location can be important if site visits are a frequent requirement; however with hosted IT the big benefit is quicker remote support with hardly any visit.
Having worked and come into contact with many different IT companies, I’m happy to help and advise on a more detailed check list to cover your IT Company requirements. Please feel free to contact me.